FAQs

 

How do I order my cake?

There are several ways to order your cake from us

Order online

Order over the telephone

Order in person at our studio

Order through Facebook or Instagram

Order via Whatsapp

Order online

View our extensive range of cakes in the cake galleries on our website

Use the contact us form on the website. Please include details of the date and location of the wedding, the size of cake required and pictures of the designs you like.

We will send you prices for your preferred designs 

Once you have decided on the design you would like and cake flavours and are ready to book your cake we will send you details for payment. The deposit to confirm your order is £100. On receipt of £100 the date is booked for your cake.

Order over the phone

If you have chosen your cake but would like futher information please call us on 07710 512356 and we will be happy to answer any questions and take all relevant details over the phone. We will follow up this call with an email outlining the details for your cake and payment details.

Order in person at our studio

Clients are welcome to visit us in our studio for a cake consultation, during which we will dicuss the design for your cake, provide cake samples of the four most popular cake flavours and provide information regarding delivery and set up of your cake. the charge for the consultaion is £20 and this is deducted from the price of your cake at the time of booking. 

Deposits to secure the date for your wedding cake can be paid at the consultation

We will follow up the consultaion with an email detailing the design, flavours, date, delivery address, payment details and any other relevant information for your wedding cake. Please read through this email and to check all the detaails are correct.

Order via Whatsap

You are welcome to message us on Whatsapp for prices and information. Please send pictures of the designs you would like, date and location of the wedding  and we will lt you know our availabilty for your date and  prices. When you have decided on design, size and flavours we will send you an email to confirm the details and payment information. 

Order via Facebook and Instagram

Our latest cakes are on Facebook and Instagram and you can message us on these platforms for information about our cakes, including prices and availabilty. When you have decided on a design, size of cake and flavours and are ready to book we will end you payment details.

For wedding cakes £100 deposit confirms your booking and for all other cakes the deposit is £25.

How many tiers do I need for my cake?

 The number of tiers for your cake wil depend on how many guests you have at your wedding. We recommend you have enough cake to serve about two thirds of your guests as not everyone will take cake, especially if you are serving desserts aswell. Please look at the guide to  Cake Servings

 When do I pay the balance for the cake?

For wedding cakes the balance is required 14 days before the wedding, we can't begin working on the cake until the balance is paid in full.
For all other cakes the balance is paid on collection of the cake or, if we are delivering the cake, the balance needs to be paid 7 days before the delivery date.

Is there a charge for delivery?

For wedding cakes, delivery to local venues (M and BL postcodes) is included in the price and to other venues there is a delivery charge depending on distance. Celebration  cakes are usually for collection only. We can sometimes deliver a celebration cake depending on where to and the size of the order. There is a delivery charge and this depends on the value of the cake and the distance.

Can I get my deposit back if I cancel the cake?

If the wedding cake is cancelled with 3 months notice we will give a refund of the deposit, minus a £10 administration fee. If we have purchased items for your cake or begun working on the cake the cost of materials used/bought and time spent in making the items will be deducted from the deposit..

If the notice is less than 3 months we are unable to refund the deposit. When a deposit has been paid the cake is booked in and we don't take anymore bookings for that date, if we don't receive 3 months notice for cancellation we will be unable to rebook that date and therefore the deposit cannot be returned.
However, if the wedding has been postponed the deposit can be transferred to the new date, subject to availability and the originl price quoted will hold for upto one year of the original date. if the postponed date is more than one year from the original date there may be an increase in the price for your cake.

For celebration cakes a refund of the deposit can only be given with a minimum of 4 weeks notice and we will retain a £10 administration fee. If we have purchased items for your cake or begun working on the cake the cost of the materials bought/used and the time spent in working on the the cake will be deducted from the deposit..

If the celebration has been postponed the deposit can be transferred to the new date, subject to availability.

What is required for cake stand hire?

Cake stands are hired out, the cost varies depending on the stand, please ask for prices.

There is a refundable deposit paid for all cake stands and the price of this depends on which stand you are hiring. This deposit covers the cost of a replacement should the stand be lost or damaged.

Cake stand hire is for three days and for a full refund of the cake stand deposit the cake stands need to be returned, undamaged, within three days. Additional hire charges will be deducted from your refundable deposit for every three days of late return. If the stand is booked out for another event and the stand hasn't been returned within the 3 days we will endeavour to contact you, if you don't respond or still don't return the stand we will need to use your deposit to purchase a new stand for the next wedding/event and we will not return any part of your deposit if you try to return the stand at a later date. If you think you won’t be able to return the stand within the three days please discuss this with us when ordering your cake, we can arrange to have the stand collected from the venue but there will be an additional charge for this. We have to be very rigorous in maintaining the three-day returns because there have been occasions when a stand hasn't been returned and we have been unable to replace it soon enough and the subsequent bride and groom who have booked the stand for their wedding cake are very disappointed not to have it. 

Can I make changes to my order?

If you would like to make changes to your order you need to let us know by email or in writing at least 2 weeks before the date for your cake. If you ask for changes with less than 2 weeks before the due date of your cake we cannot gaurantee that we will be able to make those changes.

What should I do if there is a problem with the cake?

Cakes deteriorate over time. All cakes are baked fresh to order and for your cake to be at it's best it should be eaten on the day of delivery/collection. If there is a problem with your cake it must be returned on the day of delivery/collection and the problem will be dealt with. After this day we are not responsible for the cake. Also, if you damage the cake after leaving our premises we are not responsible for this. 

 Do you make gluten free cake?

Yes we make gluten free cakes. Whilst we try to ensure the gluten free cakes are gluten free, they are made in an environment where gluten products are used and we cannot, therefore, guarantee gluten free. If the allergy is severe we don't reccommend buying your cake from us. Gluten free sponges are not suitable for some shaped cake designs. Please ask when ordering your cake. 

Do you make vegan cakes?

Yes, we make vegan cakes. Vegan cake sponges are not as structurally strong as sponges which contain eggs and butter. It is not always possible to acheive as perfect a finish with a vegan sponge as it is with regular sponges. We don't supply vegan sponges with  frosting only finish, we use a fondant icing finsh on vegan sponges as this helps to support the structure of the sponge. The vegan sponges are not as deep as regular sponges, if you would like a taller cake please let us know when ordering your cake as we can add extra height with cake boards under the sponge. Whilst we try to ensure our vegan sponges are completely vegan, they are made in an environment where dairy and eggs are used and we, therefore, cannot guarantee vegan. Please discuss this with us when ordering your cake as it may be better to purchase your cake from a supplier which provides only vegan products.

Do you make egg free cakes? 

Yes we make egg free cakes. Whilst we try to ensure the cakes are completely egg free, they are made in an environment where eggs are used and we, therefore, cannot guarantee egg free. If the allergy is severe we don't reccommend buying the cake from us. Egg free sponges are not suitable for some shaped cake designs, we will let you know if your design can be acheived with an egg free sponge.

How much notice do I need to give for celebration cakes?

We ask for 2 weeks notice on celebration cake orders. Some cake designs can be created with less than 2 weeks notice. Please call us to ask if we can fit your cake in. It is better to order your cake well in advance as some dates get booked up quite quickly. Once the order book for a particular week is full we won't be able to take any more orders for that week.

A deposit is required to confirm your order, the amount depends on the value of the cake ordered. Once a deposit is received your order is confirmed, an order placed without a deposit is not confirmed, the cake is not booked in and we can't hold the date for you.

How much notice do I need to give for a wedding cake?

6 to 8 weeks is usually enough notice for a wedding cake, however, as some dates get booked up quite quickly it is better to give as much notice as possible for wedding cakes. Once the order book is full for a particular week we will be unable to take any more orders for that week.

It is always best to ring to see if we can take your order as we are sometimes able to fit a wedding cake in to our schedule at short notice. We are sometimes able to take a wedding cake booking with only a few days notice. This will depend on the complexity of the design and size of cake.

A wedding cake booking is only confirmed with the receipt of £100 deposit. An order placed without the depsoit is not confirmed, the cake is not booked in and we can't hold the date for you. Once you have decided you would like us to make your wedding cake it is better to send the deposit straight away. If we receive a deposit from another couple their cake is confirmed and we may, no longer,not be able to make your cake for you.

How do I pay a deposit for cake?

Deposits can be paid by bank transfer or cash. We no longer accept cheques. Please ask for bank details and we will forward them to you.

Receipt of a deposit is confirmation you have read and accepted our terms and conditions.

Do you provide cake samples?

We offer cake samples of the 4 most popular cake flavours: victoria sponge, chocolate sponge, red velvet sponge and lemon sponge.. The price is £10 for collected cake samples and £15 for posted cake samples. Once we receive the payment we will prepare the cake samples for postage or for a prearranged time for collection.