Terms and conditions

Order confirmation

For wedding cakes £100 deposit confirms your booking and for all other cakes the deposit is £25. If the deposit hasn't been paid the order is not confirmed and therefore the cake will not be made.

Returns 

Cakes deteriorate over time. All cakes are baked fresh to order and for your cake to be at it's best should be eaten on the day of delivery/collection. If there is a problem with your cake it must be returned on the day of delivery/collection and the problem will be dealt with. After this day we are not responsible for the cake.

Once you have collected your cake if it sustains damage in transit we are not responsible.

 Payment

For wedding cakes the balance is required 14 days before the wedding, we can't begin working on the cake until the balance is paid in full.
For other cakes the balance is paid on collection of the cake or, if we are delivering the cake, the balance needs to be paid 7 days before the delivery date.

Delivery

For wedding cakes, delivery to local venues (M postcodes) is included in the price and to other venues there is a delivery charge depending on distance. For other cakes there is a delivery charge and this depends on the value of the cake and the distance.

Cancellation

If the cake is cancelled with 5 months notice I will give a refund of the deposit. If the notice is less than 5 months I can't refund the deposit, however you can use the deposit for another cake within 9 months.

Cake stand hire

Cake stands are hired out, the cost varies depending on the stand, please ask for prices. There is a refundable deposit paid for all cake stands and the price of this depends on which stand you are hiring. This deposit covers the cost of replacement should the stand be lost or damaged. Cake stand hire is for 3 days and for a full refund of the cake stand deposit the cake stands needs to be returned, undamaged, within 3 days.

If the refundable deposit hasn't been paid for the cake stands the cake stands will not be provided, even if the wedding cake is paid for. In this instance the wedding cake will be delivered to the venue and placed on the cake table without the cake stands.

Changing your order.

If you would like to make changes to your order you need to let us know by email or in writing at least 2 weeks before the date for your cake. If you ask for changes with less than 2 weeks before the date of your cake we cannot gaurantee that we will be able to make those changes.